The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. You can find our email address above.
We are not willing or obliged to participate in a dispute resolution procedure before a consumer arbitration board.
Image sources:
Ⓒ Shutterstock Ⓒ Thomas Stallinger Ⓒ Nina Stallinger Ⓒ Ella Stallinger